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Privacy Policy

Last updated: March 3, 2026

1. Introduction

Zen Muskoka ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.

2. Information We Collect

Information you provide directly:

  • Name and contact information (email, phone number) when booking a session
  • Payment information processed securely through Stripe (we do not store card details)
  • Health and wellness information you voluntarily share before sessions (injuries, conditions, pregnancy)
  • Booking preferences (dates, service type, group size, special requests)
  • Messages and communications sent through our contact form or email

Information collected automatically:

  • Website usage data (pages visited, time on site) via privacy-respecting analytics
  • Device and browser information (type, operating system)
  • IP address (anonymized where possible)

3. How We Use Your Information

We use your personal information to:

  • Process and confirm your bookings
  • Communicate with you about your sessions (confirmations, reminders, follow-ups)
  • Customize your wellness experience based on your needs and preferences
  • Process payments securely
  • Improve our website and services
  • Send occasional updates about Zen Muskoka (only with your consent; you may unsubscribe at any time)

We will never sell, rent, or share your personal information with third parties for their marketing purposes.

4. Health Information

Any health, wellness, or medical information you share with us (injuries, conditions, limitations) is treated with the highest confidentiality. This information is:

  • Used solely to ensure your safety and customize your experience
  • Shared only with the practitioner conducting your session
  • Never stored beyond the duration of your booking unless you request ongoing services
  • Never shared with third parties

5. Payment Security

All payments are processed through Stripe, a PCI DSS Level 1 certified payment processor. We never see, store, or have access to your full credit card number. All payment data is encrypted in transit and at rest by Stripe.

6. Cookies

Our website uses minimal, essential cookies to ensure the site functions properly. We do not use advertising cookies or tracking pixels. If we use analytics, they are privacy-respecting and do not track you across other websites.

7. Third-Party Services

We use the following third-party services that may process your data:

8. Data Retention

We retain your booking information for up to 24 months after your last session for record-keeping and to serve you better on future bookings. Contact information is retained until you request removal. You may request deletion of your data at any time.

9. Your Rights

Under Canadian privacy law (PIPEDA), you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Withdraw consent for communications at any time
  • File a complaint with the Office of the Privacy Commissioner of Canada

10. Children's Privacy

Our website is not directed at children under 13. We do not knowingly collect personal information from children. Minors participating in family sessions must have a parent or guardian present who provides consent.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. We encourage you to review this page periodically.

12. Contact

For privacy-related questions, data requests, or concerns, please contact us at hello@zenmuskoka.com.